Every piece we make is personalized to you, so — as with most made-to-order products — we generally cannot accept a return simply because you’ve changed your mind once production has begun. This is why we build a design proof and your approval into every order: it’s your chance to confirm every detail before we produce anything.
If something goes wrong
We will make it right if your order arrives damaged, arrives incorrect, or contains a production error on our part. Please contact us within 14 days of delivery with:
- Your order number
- A description of the issue
- Photographs of the item, and of the packaging if it arrived damaged
We review every report individually and will work with you toward a fair resolution — a replacement, a correction, or a refund, depending on the situation.