How does customization work?
You choose a product, upload photographs or artwork, add any wording you’d like, and tell us your vision. A designer composes it and sends you a proof before anything is produced.
Can I use a different picture on each coaster?
Yes. When you configure a coaster set you can choose one photo across the whole set, a different photo on each piece, or a custom combination.
Can I send multiple pictures for a plaque?
Yes — most plaque products accept a main photo plus several additional images for a collage-style layout.
Will I see my design before it’s produced?
Yes. Every custom order includes a design proof. Nothing is produced until you approve it.
How many revisions are included?
We work with you until the proof is right — there is no fixed limit on requesting changes.
What image quality should I upload?
The original photograph from your camera or phone, if you have it. Screenshots and images saved from social media are usually more compressed and print less sharply. If your upload looks like it may be too small, we’ll tell you before you finish your order.
What file types are accepted?
JPG, PNG, WEBP, HEIC (iPhone photos) and PDF for customer uploads.
How long does production take?
Turnaround times are shown at checkout and may vary by season — see our Shipping Policy for current estimates.
Do you offer rush production?
Where available, rush production can be added during checkout for an additional fee.
Can you handle bulk orders for my organization?
Yes — visit Organizations & Bulk Orders to request a quote.
Can custom products be returned?
Because every piece is personalized, we can’t accept returns for a change of mind once production has started. If your order arrives damaged or incorrect, we will make it right — see our Returns & Custom Product Policy.
Are my photographs private?
Yes. Your uploads are stored securely and are never made public. They are used only to create your order. See our Privacy Policy.
Will you post my photographs online?
Never without asking you separately and directly. We sometimes invite customers to be featured in our gallery after their order is complete — that’s always a distinct, optional choice, never something checked by default.